What can we help you do?

Set up the account, build the first group, and send from your inbox.

• Welcome to TellTell→
• Set up your account and first team→
• Create your first group and add people→
• Send your first group message→

Keep one directory and understand how people belong to groups.

• People, email addresses, and memberships explained→
• Add, edit, merge, remove, or restore a person→
• Manage multiple email addresses, custom fields, and tags→
• Search, filter, and bulk-edit the People directory→
• Add or remove group memberships→
• Use the People membership grid→
• Understand membership statuses and re-invite an address→

Create memorable addresses and control how each group behaves.

• Teams and groups: What is the difference?→
• Create and manage a team and its TellTell address→
• Give a Manager access to a team→
• Create, edit, or delete a group→
• Add and remove group members→
• Choose who can email a group→
• Choose where replies go→
• Customize welcome messages, footers, and rejection notices→

Understand sender checks, delivery evidence, and problems that need attention.

• Send a message from your regular email client→
• Personalize messages with email variables→
• Which From address must I use?→
• Fix sender authentication status problems→
• Accepted, rejected, and in-progress messages→
• View message and recipient delivery details→
• Delivery statuses explained→
• Troubleshoot a rejected message→
• Troubleshoot a message that did not arrive→
• Understand bounces, complaints, and unreachable addresses→
• Message, recipient, attachment, and account limits→

Bring roster data in safely and take a useful copy back out.

• Prepare a CSV for TellTell→
• CSV headers, groups, and custom-field formats→
• Preview and confirm an import→
• Resolve import errors, conflicts, and removed people→
• Review import history and results→
• Export people and memberships→

Connect an assistant, choose permissions, and manage access.

• Connect Claude, Codex, Cursor, or Grok Bot→
• Set up TellTell API access→

Manage organizers, plans, usage, payments, and account settings.

• Sign in, sign out, and manage your profile→
• Admins, Managers, and team access→
• Invite, update, or remove account users→
• Account settings, appearance, and activity log→
• Plans, trials, and when a payment method is required→
• What counts as a person, send, data usage, or team→
• View usage and change plans→
• Payment methods, invoices, and payment recovery→
• Cancel or close an account→

Quick answers for people who receive TellTell group email.

• Why did I receive a TellTell message?→
• Send to a group and understand where replies go→
• Unsubscribe from a group→
• Accept a re-invitation and rejoin→
• What to do when group messages do not arrive→
• Contact your group’s organizer→