Sending and delivery · 6 min read
Delivery statuses explained
Translate each recipient status into the provider event or eligibility decision behind it.
In progress and successful
- Preparing or Queued: TellTell has selected the address and is preparing or waiting to submit the delivery.
- At provider: the delivery provider accepted TellTell's request. This is not yet proof of delivery to the recipient provider.
- Delayed: the provider reported a temporary delay. More events may arrive.
- Delivered: the receiving mail provider accepted the message.
Expand a recipient to distinguish TellTell's handoff from later provider delivery, delay, bounce, or complaint events.
- 1Whole-message totals
- 2Attempt and event counts
- 3Current recipient status
- 4Provider event timeline
Delivery issues and skips
- Bounced: the receiving provider could not deliver it. A permanent bounce marks the address undeliverable; a temporary failure may be retried.
- Marked as spam: the recipient or provider reported a complaint. TellTell will skip that complained address in later recipient plans.
- Blocked or Couldn't send: the delivery was rejected or failed before a successful provider delivery event.
- Skipped: the address was unsubscribed, removed, disabled, known undeliverable, or previously complained. The row gives the exact reason.